Our Refund & Returns Policy
Committed to your satisfaction. Here’s everything you need to know about refunds and returns at ENA.
Returns Policy
- Products can be returned within 30 days of delivery.
- Items must be unused, in their original condition, and include all packaging materials.
- Returns are not accepted for items that show signs of wear or damage caused by the customer.
Steps to Initiate a Return:
- Contact us at support@enapoint.com with your order details.
- Receive a return authorization and instructions from our team.
- Ship the item back to the address provided in the return authorization.
Refunds Policy
- Refunds are processed upon receipt and inspection of the returned item.
- Please allow 5-7 business days for the refund to appear in your account.
- Original shipping costs are non-refundable unless the return is due to a product defect or error on our part.
Exchange Policy
- Exchanges are available for defective or damaged items only.
- Contact our support team to arrange for an exchange.